UK Times journalist Rod Liddle can barely hide is contempt for Twitter and its proponents who claim to be “changing the World in 140 characters”. Liddle is referring to the uncompromising (sometimes pompous) pronouncements made by politicians to various leaders of the Libyan government:
• “My message to Saif Qadhafi today: violence we are seeing against the Libyan people is unacceptable” (@WilliamJHague; UK Foreign Minister)
• “Great honour to Egypt today. People Power has forced regime change. Needs equal focus and discipline to bring in something better” (@DMiliband; ex UK Foreign Minister)
Given that these messages appear aimed directly at the regime of another country; I wonder if Twitter is the most appropriate medium.
“I tried to see if ol’ Saif had responded online to this stinging rebuke — perhaps with an ‘Oh, bugger me, you’re quite right, William — we’ll call off the bombings and relinquish power immediately’. But no luck. Saif probably tweets under a different name,” muses Liddle of Hague´s message.
“ . . one assumes the bloodied and determined Egyptian democrats stopped in their tracks at this important missive and immediately gathered together to thrash out a more disciplined and focused approach to social change. Thank you, David — valuable advice. Please go on,” he adds with respect to Milliband´s words of encouragement.
In the most blatant example of ‘bigging up’ the medium, Rio Ferdinand, Manchester United and England football captain, claimed that he and other Twitter users “are involved (if not directly)in a powerful #movement ! …” (@rioferdy5).
With all due respect Rio . . . . we are not. We are simply exchanging opinions on football, the state of your back injury, Man Yoo’s failed attempt to rebuff a rejuvenated Liverpool FC this weekend, quite how Ferguson continues to flout broadcast regulations, and how he is turning into Kevin The Teenager.
And here is the shame . . . . As a social media platform Twitter can provide a valuable and unique support for those looking to deliver the most sensitive message to the most specific of audiences; the key is that Twitter not just about the Tweet.
The Twitter platform can provide a wealth of information about a particular audience, where it meets, what subjects it cares about, with what frequency and style it communicates, who are the idea starters, who are the amplifiers. It can also provide this level of detail about a subject or theme; who is leading the discussion, do these people remain constant or does leadership vary over time or cyclically, on what other platforms are these themes addressed (traditional media, blogs, other communities, physical meetings etc)? Tools such as Edelman’s TweetLevel can deliver analysis by audience or theme, level of engagement, the trust or authority associated with each contributor, all of which can be broken down on the basis of geography or language.
This powerful insight can be delivered without the necessity of making a single Tweet. The shame being that for many – from Rod Liddle to Rio Ferdinand – Twitter simply means Tweeting.
And this misapprehension gives social media in general a bad name because it assumes that – in the final analysis – everything can and should be broken down to 140 characters; which is really missing the point.
In some instances Twitter may be the most appropriate medium on which to communicate or participate in dialogue with a given audience; but in others it is wholly inappropriate. Perhaps discreet diplomatic channels would have been more appropriate method of influencing the Libyan regime (telephone calls, summits, relationship meetings, official (confidential) memos etc). Government to government communication via Twitter just seems wrong in this context.
However, the insight that platforms such as Twitter can provide into a target audience or theme remains both invaluable but all too often neglected. This analysis should help define how a given message can be credibly delivered whether through face to face meetings, traditional media, telephone calls, roundtables, third party events, blogs, conferences, or – indeed – a Twitter feed.
A final word to those Twitter incontinents out there; to “use Twitter” does not necessarily mean to “Tweet”.
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