Towards the end of 2010, chatter about ‘Millennials’ significantly increased – not so much to do with their purchasing decisions or sources of influence – but instead about the impact they will have on the future of the workplace.
More tech savvy, collaborative and demanding than Generation X, Millennials going into organisations today, who have grown up in a constantly-connect world, are likely to find existing IT infrastructures and business processes suffocating. With reams of red-tape upholding corporate and IT-usage policies, particularly around the utilisation of applications and devices dictated by the IT department, such working practices may indeed seem alien or unintuitive to Millennials who have grown up to function in a very different way.
I agree with Mark Samuels in his recent piece for silicon.com that, ‘[Millennials] are also far from the clichéd media depiction of tech-savvy anarchists set to destroy established corporate hierarchies,’ but I think that as technology evolves, the use of social media continues to become second nature to younger generations, as well as a more considered platform for business growth, then inevitably it is only a matter of time before significant change occurs. And it won’t just be employees influencing change; it will be customers demanding it too.
Therefore the pressure is on the CIO to make serious decisions about the future delivery of IT to the workforce, whether that’s through cloud models, VDI, supporting ‘bring your own devices’ and so on. A greater challenge can also be ensuring that Millennials and other generations within the organisation are supported to work collaboratively now, catering for the technological capabilities of younger generations while also recognising the needs of employees who haven’t grown up in the connected world we know today.