January 2012


bearFishing where the fish are is something that bears have known for years but many folk who use Twitter seem to have forgotten. We cannot simply think our message will be heard by tweeting ourselves which is why we try and target influential people via tools like TweetLevel and BlogLevel.

However, this isn’t the only way of doing it. What I have been doing successfully over the past year is taking part in twitter chats. These are regular conversations that take place about a specific subject on twitter normally for an hour and owned by a specific hashtag.

For example,

· if you are targeting the SME market then look no further than #smallbizchat

· If you are focussing on innovation then #Innochat on Thursdays is the one for you

· Are you a small business that uses LinkedIn (client) – why not use the chat that shares best ways for businesses to use this service on #linkedinchat

My personal favourites are #influencechat and #measurepr – but suggest you look at this larger list to see which ones can help you

Any questions, just chat with me @jonnybentwood

End note: My thanks to Judy Gombita for pointing this list out to me who also wants me to plug Windmill Networking #PR column Wed, Social Capital Byte: Institutionalizing Parity in B2B Relationships

@jonnybentwood

The world can be full of contradictions and online stores going offline is another example. Some of the biggest names such as eBay, Amazon and Google are leading the way back to traditional roots.

With commentators at the start of last year announcing the end of ‘bricks and mortar’ stores, what is the reason for this fast turnaround? In my humble opinion it is the shopping experience. Love them or hate them physically stores can (I emphasise can) give a more fulfilling and satisfying experience than offline. I realise that online shopping is quick, simple and saves fighting the crowds but who has not bought something online and then been disappointed either because of the fit, look or size? We have all been there.

‘Bricks and mortar’ stores allows customers to touch, try and god forbid socialise with others which is just not comparable to the online shopping experience. However as we are all aware the online experience is hardly on the decline with record online sales this Christmas. In December, Amazon announced that 1.4 million orders had taken place on their website on Cyber Monday alone and on Christmas day itself 186 million pounds was spent online in the UK. Shopping online is quick, easy and hassle free, so it is no wonder that traditional offline stores are turning to non-traditional means to encourage shoppers in-store. House of Fraser is luring customers into their stores by offering free WiFi in-store; Marks and Spencer’s ‘brick and click’ campaign combining in-store and e-commerce offerings as well augmented reality changing rooms at Topshop that save queuing for the changing room.

It seems that the lines are blurring and both traditional and new retailers are seeing the benefit of each other’s position.

topshop

@t_bloore

Not the prettiest nor most effectively designed infographic, but data rich nonetheless; Dream Systems Media launched an infographic last week illustrate numbers from the largest social media networks, based on AdAge data. Some of the more interesting highlights are below, see the infographic for full details and sources:

  • 95% of Facebook Wall posts are not answered by brands.
  • Twitter updates that include verbs have a 2% higher shareability than the average tweet.
  • 30% of B2B marketers are spending millions of dollars annually on social-marketing programs, though nearly 30% are not tracking the impact of social-media programs on lead generation and sales.
  • More smartphone and tablet owners are researching products that purchasing them – 80.8% compared to 41.4%.
  • The Mobile Marketing Association of Asia stated that our of the 6 billion people on the planet, 4.8 have a mobile phone while only 4.2 billion own a toothbrush.
  • 56% of college students said that if they encountered a company that banned access to social media, they would either not accept a job offer or they would find a way to circumvent corporate policy.
  • You can expect, on average, an extra 24 minutes of attention if you post on Facebook than if you post on Twitter.

http://econsultancy.com/uk/blog/8584-mapping-the-social-media-lands…

Via eConsultancy

@jacqui_fleming

no answer

santa ipadThe hotly anticipated 2011 Christmas shopping season saw a rush of retailers for clambering to offer better door-buster and free shipping deals than the next. So, as a nation of consumers, did we live up to our end of the bargain?  John Lewis Group and Next are among the retailers to have already published their data. With numbers still expected from others – for high street and online – it may be another week until we have a full picture of economic data that will make a concise story. In the meantime, eConsultancy ran a nice round-up of Christmas 2011 ecommerce stats published thus far. Of interest:

· Online sales in December were up 30% year-on-year, and the last week before Christmas saw almost double the sales compared with last year, according to stats from MetaPack

· 640,000 tablets were given as gifts to adults, with the iPad dominating the market with 72% of sales

· 4.2m iOS devices were activated on Christmas Eve and Christmas Day

· Christmas Day was the busiest day of the year for mobile clicks, with volumes 36% higher than the early month peak on 11 December 2011 and 50% higher than the average for December

Now here is an interesting stat:

· Boxing Day 2011 was the biggest ever day for online retail in the UK, according to Experian Hitwise, and represents a 19.5% increase from last year.

This is a measure of visits, not sales, however. Consider another stat to come out last week – More smartphone and tablet owners are researching products that purchasing them – 80.8% compared to 41.4% – it will be interesting to see how the e-commerce sales numbers stack up for Boxing Day and whether all this traffic converted into sales, or disappointed shoppers perusing the clearance sales with a Turkey hangover. My money is on the stuffing.

@jacqui_fleming

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